CONSUMER INFORMATION
Notice to Consumers (Texas)
Behavioral health professionals practicing in Texas are regulated by the Texas Behavioral Health Executive Council (BHEC) and the applicable licensing board for their profession.
Clients have the right to verify a provider’s licensure, learn about their rights as consumers, and obtain information regarding the complaint process.
Additional consumer information is available through the Texas Behavioral Health Executive Council.
Requesting Your Records
Clients have the right to request copies of their clinical records or authorize the release of records to another provider, subject to applicable federal and Texas laws.
Please note: Relateborhood is not the custodian of clinical records maintained by independently affiliated therapists. Each therapist is responsible for maintaining, safeguarding, and responding to requests regarding their own client records.
If you are receiving services from an independently affiliated therapist at Relateborhood, requests for records should be submitted directly to your therapist in accordance with their Notice of Privacy Practices and applicable federal and Texas laws.
If you are unsure who to contact or need assistance locating your therapist’s contact information, please contact the Relateborhood office and we will be happy to assist you in connecting with the appropriate provider.
General Office Contact
Email: office@relateborhood.com
Phone: (817) 264-7478
Contacting the Texas Behavioral Health Executive Council (BHEC)
The Texas Behavioral Health Executive Council (BHEC) oversees the licensure and regulation of Licensed Professional Counselors, Marriage and Family Therapists, Psychologists, Social Workers, and other behavioral health professionals in Texas.
If you would like additional information regarding licensure or professional regulation, please visit:
Filing a Consumer Complaint
If you have concerns regarding the professional conduct of a licensed behavioral health provider, you have the right to file a complaint with the Texas Behavioral Health Executive Council (BHEC).
Information about the complaint process, including instructions and online complaint forms, is available directly through BHEC.
File a Complaint
Good Faith Estimate (No Surprises Act)
Under the No Surprises Act, clients who are uninsured or choosing not to use insurance have the right to receive a Good Faith Estimate of the expected cost of therapy services before treatment begins.
Your Good Faith Estimate is based on your anticipated treatment needs and may be updated if those needs change during the course of therapy. If you receive a bill that is at least $400 more than your Good Faith Estimate, you may have the right to dispute the charges through the federal patient-provider dispute resolution process.